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Cultivating grace: Lessons from an Amazon employee

Alan Olson called Amazon customer service expecting to pour out his righteous anger. Instead, he encountered an employee who taught him about grace.

Photo by Andrew Stickelman on Unsplash

Several years ago, I heard a quote attributed to William Sloane Coffin: “We cultivate the gardens of our grievances.” Despite my Google searches, I haven’t found the source of the quote, but it has stuck with me, nonetheless.

Sometimes, when I’m angry or hurt, I want to remain in my garden of grievances. I brood over the things that upset me, replaying them in my mind. I layer grievance upon grievance. I water them, nurture them,...

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